Questions, answered
Everything you want to know.
Can't find what you're looking for? Get in touch and we'll help.
How are sitters verified?
Every sitter completes a four-stage process: government ID verification, background and reference checks, First Aid & CPR certification, and ongoing family reviews after each session. Only sitters who clear every stage appear in your search.
What exactly is a tutor-sitter?
A tutor-sitter provides regular childcare and educational support — helping with homework, reading and skill-building. Many have backgrounds in education, psychology, nursing or childcare, so care time becomes learning time.
How fast is an SOS emergency booking?
SOS requests are prioritised and matched to verified, on-call sitters near you. You can track your sitter's arrival in real time and confirm everything over in-app chat before they reach your door.
How does pricing work?
MatchSitters uses a simple subscription for parents, so you get predictable access to babysitting, tutor-sitting and SOS care without negotiating per booking. There's a free Starter plan, and you can browse and match before committing. See pricing.
What ages do you support?
MatchSitters is built for families with children roughly aged 1–12, across urban and suburban areas. You set your child's details and preferences so we can match you with the right sitter.
Can I rebook the same sitter?
Absolutely. You can save favourite sitters and rebook them directly, building the kind of consistent, trusted relationship children thrive on.
How do you keep my family's data safe?
Your information is used only to match you with suitable sitters and manage bookings. We follow strict privacy practices and never sell your data.
I'd like to become a sitter. How do I apply?
We welcome students and early-career professionals with experience in childcare, tutoring or related fields. Apply here, complete verification and certification, and start choosing flexible work with vetted families.